Refund & Cancellation Policy

Last Updated: 1st November 2025

At Car Vehicle HUB, we strive to deliver accurate, fast, and reliable vehicle history reports. Your satisfaction is important to us, and we aim to ensure a smooth experience every time you use our services.

Please read our Refund & Cancellation Policy carefully to understand when refunds may be issued.

1. Digital Product Nature

All our vehicle history reports are digital products that are generated instantly using the Vehicle Identification Number (VIN) provided by the customer. Because these reports are custom and non-transferable, refunds or cancellations are generally not possible once a report has been generated or delivered.

2. Eligibility for Refund

Refunds will only be considered under the following specific conditions:

• ❌ The report was not delivered to the customer within the stated delivery timeframe due to a system error.
• ⚙️ The report was incomplete or failed to generate because of technical issues on our side.
• 🧾 The VIN entered was valid, but our system provided incorrect or irrelevant data (verified by our support team).

If your situation meets one of the above conditions, you must contact us within 24–48 hours of purchase.

3. Non-Refundable Cases

Refunds will not be issued for:

• Incorrect VIN or vehicle details entered by the user.
• Change of mind after the report is generated.
• Inability to access or download the report due to user-side internet/device issues.
• Dissatisfaction based on report content, as all data is fetched from official and third-party databases available at the time of generation.

4. Cancellation Policy

Since all reports are processed immediately upon order, cancellations are not possible once payment is completed.

5. How to Request a Refund

If you believe your case qualifies for a refund, please contact us with the following details:

• Your full name
• Order ID or transaction number
• Vehicle Identification Number (VIN)
• Brief description of the issue

Email: support@carvehiclehub.com

We will review your request within 3–5 business days and notify you of the outcome. Approved refunds will be processed to the original payment method according to your payment provider’s timing.

6. Chargeback Policy

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Fraudulent or invalid chargeback claims may lead to permanent suspension of your account and legal action for misuse of our services.

7. Contact Us

For any refund or billing-related concerns, please contact:

📧 support@carvehiclehub.com
🌐 www.carvehiclehub.com

Commitment to Fairness

At Car Vehicle HUB, we are committed to transparency, fairness, and customer satisfaction. We review each refund request carefully to ensure a fair resolution for both our customers and our business.